Home Returns policy

Returns policy

UK CUSTOMERS

In addition to the Distance Selling Regulations, you can return any item within 14 days of receipt for a refund of that item or 21 days to exchange it for a different size or colour.

For returns made outside the Distance Selling Regulations, we will refund the monetary value of the goods returned to us, at the price you purchased them. This includes sale items.

Please note that in the interests of hygiene, items marked with a ‘+’ next to the product name cannot be returned, unless they have remained in their original wrapping or are faulty.

Due to restrictions by Royal Mail, the following items can only be returned via our Collect + or door stop collection:

Aerosols, Cosmetics, Liquids , Perfumes or Batteries

In all cases, the items returned must be in their original condition, which includes tags and any packaging. For example, shoes are to be returned along with the original shoe box. All goods will be inspected on return.

The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.

Returns costs are the responsibility of the customer. We recommend you obtain proof of posting. Our returns address is: HOTBRANDSLONDON.COM

We also accept cancelled orders under the Distance Selling Regulations – see Cancelling Orders

International Customers

In addition to the Distance Selling Regulations, you can return any item within 14 days of receipt for a refund. If a replacement size, colour or alternative items are required you will need to place a new order.

For returns made outside the Distance Selling Regulations, we will refund the monetary value of the goods returned to us, at the price you purchased them. This includes sale items.

Please note that in the interests of hygiene, items marked with a ‘+’ next to the product name cannot be returned, unless they have remained in their original wrapping or are faulty.

In all cases, the items returned must be in their original condition, which includes tags and any packaging. For example, shoes are to be returned along with the original shoe box. All goods will be inspected on return.

The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.

Returns costs are the responsibility of the customer. We recommend you use a postal service that insures you for the value of the goods you are returning or obtain proof of posting. Our returns address is: HOTBRANDSLONDON.COM

We also accept cancelled orders under the Distance Selling Regulations – see Cancelling Orders